A calmer way to send something back

Wix Return Desk is the returns service for our online Wix store. Instead of an email thread that loses track of itself, you look up your order with its number and the email address you used at checkout, and the items on that order appear on the page by themselves. You choose what is coming back, how many of each item, and why, then say what you would like: a refund to the original payment, an exchange for something else, or store credit to spend later.

From there the request has a life of its own. Our team reviews it, approves it, receives the parcel and closes it out, and every one of those steps is written to a status page you can open whenever you want. There is no account to create and no password to remember, because your order number and your email are the key. Nothing is charged, refunded or promised until a person on our side has looked at the request.

The desk is made for two kinds of people. Customers who simply want to know exactly where their return is, without having to guess or ask. And the store’s own support team, who need one board that shows what is waiting, what is in review, and which order still owes a refund.

It is built and maintained by the store team that handles your returns. The app runs on Base44 and reads your order straight from our Wix store, so the items, quantities and totals you see on this page are the real ones on your order rather than something retyped by hand.